Privacy Policy

Last Updated: March 3, 2025

Introduction

Fleddermann Heating & Cooling ("we," "our," or "us") is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you communicate with us via SMS text messaging services or when you visit our website at https://www.fledhvac.com/.

Please read this Privacy Policy carefully. By providing your phone number and opting in to receive SMS communications from us, or by using our website, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

• Contact information, such as your name, phone number, email address, and physical address
• Service history and preferences
• Payment information when you purchase our services

Automatically Collected Information

• Usage details when you interact with our SMS messages (such as when messages are delivered or read)
• Information about your device when you visit our website or respond to our SMS messages

SMS Communication Information

• Records of our SMS communications with you
• Your responses to our SMS messages
• Opt-in and opt-out requests

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our HVAC services
• Communicate with you about appointments, service updates, and maintenance reminders
• Respond to your inquiries and provide customer support
• Process payments for services rendered
• Send you service confirmations and status updates
• Notify you about special offers or promotions (if you've opted in to marketing messages)
• Comply with legal obligations

SMS Program Terms

By opting in to receive SMS messages from Fleddermann Heating & Cooling, you understand and agree that:

• Message frequency varies based on your interactions with us
• Standard message and data rates may apply
• You can text HELP to our number for assistance
• You can text STOP or CANCEL to opt out of receiving messages at any time
• We will confirm your opt-out request and you will receive no further messages from our SMS program

Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. We do not share your mobile information with third parties for marketing purposes without your explicit consent.

We may share your information with:

• Service providers who assist us in operating our business and serving you (such as payment processors, appointment scheduling services, or SMS platform providers)
• Legal authorities when required by law or to protect our rights

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our data protection measures include:

• Strict internal access controls limiting who can view your personal information
• Regular employee training on data protection and privacy practices
• Data encryption for sensitive information
• Secure storage systems with monitoring for unauthorized access attempts
• Regular security assessments and updates to our protection measures

To prevent unauthorized sharing of user data, we have implemented:

• Strict internal protocols governing data handling and sharing
• Access restrictions that limit employee access to sensitive information on a need-to-know basis
• Regular audits of our data access logs and sharing practices
• Formal approval processes for any data sharing, even with authorized service providers

We have strict internal protocols and conduct regular audits to ensure that user data is not shared without authorization.

We implement these and other reasonable measures to protect your data, but no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have certain rights regarding your personal information:

• You can opt out of SMS communications at any time by texting "STOP" or "CANCEL" to our number
• You can request access to your personal information by contacting us
• You can ask us to update or correct your information
• You can request that we delete your information, subject to legal retention requirements

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Fleddermann Heating & Cooling

9529 Yuma Dr

St. Louis, MO 63123

Phone: (314) 280-8909

Email: fledhvac@gmail.com

This Privacy Policy was last updated on March 3, 2025.